Acquire, engage & serve customers with Live Chat, IVR and Social Messaging
Access the conversational commerce platform built for growing businesses
Implement IVR Deflection, boost customer satisfaction
- Give customers an IVR option to divert their voice call to Messaging instead of waiting on hold
- Customers can "Press 1 to chat" triggering an SMS to be sent to the customer with an Agent chat link
- Customers can then continue the interaction using Facebook, SMS, Live Chat, your Mobile App + more
Serve customers in the channels they love, while reducing costs
- 54% of consumers prefer to contact brands via Messaging, compared with traditional channels such as Phone or Email
- Our conversational commerce platform has helped businesses reduce customer service costs by $10k to $100k+
- Babblestack IVR Deflection drives customer calls to Messaging Agents, saving $4.86 per interaction
Use one interface to reach customers where they are
- Manage and respond to messages from Facebook, WeChat, WhatsApp, Viber + more
- Send messages to customers from one unified agent portal: Slack, Zendesk, Email + more
- Send and receive rich messages: Payments, Documents, Images
Engage and convert customers with Babblestack Live Chat
- Visitors who engage with Live Chat are 82% more likely to convert
- Add Babblestack Live Chat to your website in 3 minutes or less
- Leverage our AI & chatbot platform integrations to automate customer service and lead qualification
