Acquire, engage & serve customers with Live Chat, IVR and Social Messaging

Access the conversational commerce platform built for growing businesses

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Implement IVR Deflection, boost customer satisfaction

  • Give customers an IVR option to divert their voice call to Messaging instead of waiting on hold
  • Customers can "Press 1 to chat" triggering an SMS to be sent to the customer with an Agent chat link
  • Customers can then continue the interaction using Facebook, SMS, Live Chat, your Mobile App + more

    Serve customers in the channels they love, while reducing costs

    • 54% of consumers prefer to contact brands via Messaging, compared with traditional channels such as Phone or Email
    • Our conversational commerce platform has helped businesses reduce customer service costs by $10k to $100k+
    • Babblestack IVR Deflection drives customer calls to Messaging Agents, saving $4.86 per interaction

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      Use one interface to reach customers where they are

      • Manage and respond to messages from Facebook, WeChat, WhatsApp, Viber + more
      • Send messages to customers from one unified agent portal: Slack, Zendesk, Email + more
      • Send and receive rich messages: Payments, Documents, Images

        Engage and convert customers with Babblestack Live Chat

        • Visitors who engage with Live Chat are 82% more likely to convert
        • Add Babblestack Live Chat to your website in 3 minutes or less
        • Leverage our AI & chatbot platform integrations to automate customer service and lead qualification

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